SHIPPING, DELIVERY & RETURNS
SHIPPING POLICY
We offer free shipping on orders over $50 within the United States. We take great care in packaging and shipping your candles and wax melts to ensure they arrive safely and without damage. We use eco-friendly materials as much as possible to minimize our impact on the environment.
If you have any questions or concerns about our shipping policy, please contact us.
LOCAL DELIVERY POLICY
We offer free local delivery on orders over $50 within the specified area / zip code outlined below. Minimum order of $25. All orders below $50 will include a $10 surcharge. We deliver on Saturday and Sunday only between 12-5PM, except Holidays and all deliveries will be contactless and left at your door.
Delivery Area: East/West Manchester; Dover; Emigsville; Etters; North York; Pleasureville; Shiloh; York Haven - Applicable PA zip codes 17315, 17319, 17345, 17370, 17402, 17404
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RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from White Butterfly Candles. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to arrange for a return or exchange. If the product(s) is damaged in transit, we will provide an exchange or refund 100% of the purchase price. If the product(s) is not damaged and simply not wanted, we will provide a refund and only accept returns of unused and undamaged products in their original packaging. Return shipping is the customer's responsibility, and we recommend using a trackable shipping method to ensure the safe return of your items.
If you have any questions or concerns about our return and exchange policy, please contact us.